Job Description

Teller I ( Tobacco rd.) Location Augusta, GA (Southside area) :

Essential Duties and Responsibilities:

• Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Is responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains valid approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members, effectively employing excellent listening and communication skills to uncover needs. Makes referrals to the appropriate contacts.
• Exhibits a positive can-do attitude at all times and provides excellent member service.
• Advises members concerning Credit Union routine services and policies, including explaining what the Credit Union is (Credit Union philosophy).
• Educates members on online Credit Union and mobile banking services that are convenient for members to conduct their business at any time from anywhere.
• Proofs work as it is posted to improve accuracy and reduce errors. Reconcile all transactions at each day's end, including balancing all cash and checks.
• Serves as backup and relief for other Tellers at different locations when needed.
• Possesses excellent communication skills, including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and strengthen member relationships.
• Demonstrates exceptional teamwork and potentially mentors new employees.
• May be assigned other tasks by appropriate line supervision.

Supervisory Responsibilities:

There are no supervisory responsibilities in this position.

Qualifications

Education and/or Experience:

• High school diploma or GED.
• At least 1+ year of member/customer service and cash handling experience.
• Excellent math skills.

Other Skills:

Authentic People Skills (outgoing, friendly, approachable), Member Service Focused, Team Player, Organized, Detail Oriented, Ability to Multi-Task, Ability to Work in a Fast Paced Environment, Relationship Skills, Self-Motivated, Active Listener, Self-Motivated, Adaptable.

Computer Skills:

Proficient with Microsoft Office software. Experience with Symitar Episys Core Banking software or similar financial services software systems experiences preferred.

Physical Demands:

This active role requires standard office equipment such as a computer, printer, and vaults. Requires sitting for long hours and/or standing for long hours. Requires some lifting, under 50 lbs. Most work is completed in an office environment. Walking around the branch and addressing employees and members is required.

Education

Preferred

• High School or better

Skills

Preferred

• Teller Cash Handling

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Financial: Inspired to perform well by monetary reimbursement
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Job Tags

Full time, Relief,

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