Job Description

About Agilea Solutions  

Agilea Solutions provides technical platforms and managed services that transform enterprise systems, helping companies focus on their core business. As a minority-female-owned business, we offer unique perspectives and cutting-edge technologies to our clients. Our human-centric, tech-forward approach empowers clients to focus on what matters most.  

Key offerings include:

• Workerbee : Digital marketplace connecting vetted gig talent with companies needing work completed on their enterprise technology. 
• TestAssure : Automated testing for payroll and timekeeping compliance. 

We are TestAssure :   

At TestAssure , we are transforming how enterprises manage compliance and adopt payroll and timekeeping technology . Our journey began from witnessing firsthand the challenges businesses face with implementing and managing complex workforce management systems. We knew there was a better solution. TestAssure was born to automate the tedious and error-prone testing processes that hinder progress. By providing seamless and reliable automated testing, we empower businesses to confidently upgrade their systems and accelerate their growth.  

Our team is driven by a spirit of innovation and a commitment to excellence. We believe in creating a supportive environment where every member’s input is valued, fostering a culture of continuous improvement. At TestAssure , your role is integral to driving positive change and delivering real value to our clients.  

About the Role:  

We are looking for a Customer Success Manager (CSM) to build lasting relationships with our clients and ensure they maximize the value of our software testing solutions. As a CSM, you will be the primary point of contact for customers post-sale, driving adoption, retention, and overall satisfaction .

What You'll Get to Do:  

• Act as the primary relationship manager for assigned customers, ensuring a seamless onboarding and ongoing success.
• Drive product adoption by providing training, support, and best practices to maximize value.
• Monitor customer health metrics, proactively addressing risks and identifying expansion opportunities.
• Collaborate with sales, product, and support teams to enhance the customer experience.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and provide strategic recommendations.

What You'll Bring to the Role:  

• 3+ years of experience in a Customer Success, Account Management, or related role (preferably in SaaS, tech, or B2B software).
• Strong relationship-building and problem-solving skills.
• Comfortable with HubSpot and other CRM tools and customer success platforms.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
• Ability to analyze customer data and provide insights to drive success.
• Experience in software testing, DevOps, or QA-related solutions is a plus!

What We Value:  

At TestAssure , we are passionate about disruptive technology, welcoming constant change, and making a real difference. To be successful you will bring:  

• Eagerness to Learn: Be energetic to learn and work hard, while having fun and growing. 
• Excellent communication skills: Foster an environment of excellent communication, ensuring transparency and clarity.
• Commitment to teamwork: Emphasize the value of teamwork and collaboration.  
• Strong sense of ownership: Take ownership of your work and contribute to the overall success of the team and the company.  
• Professional integrity: Uphold high standards of professional integrity, creating an atmosphere of trust.  

Join TestAssure and be a part of a team where your contributions are valued and your potential is unleashed. Apply today!

Job Tags

Similar Jobs