Job Description

Company Description

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model.

Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. 

Role Description

Givebutter is hiring a Site Reliability Engineering Manager to oversee our systems' reliability, scalability, and performance. As a Lead SRE, you will be directly responsible for delivering world-class infrastructure to our users, maturing our operational practices, and leading a team of skilled engineers. You will report directly to our CTO and carry out our infrastructure vision while creating a scalable engineering culture that breeds innovation. You will ensure we deliver excellent user experiences on time and retain top-notch security, design, and performance. You will cultivate a culture of high performance by creating systems that eliminate roadblocks, processes that incentivize excellence, and by being an expert in site reliability engineering. We have already built a great foundation, powering hundreds of millions of donations to over 10k+ organizations, and you will take this impact much further.

Why join the Givebutter Engineering team?

Democracy of code - We are a group of engineers that values equal contribution as well as discussing architecture and ideas openly.

Not overburdened with meetings - Our Engineers manage their own calendars and block times so they can work uninterrupted.

Automated ci/cd - Our builds are reproducible and the pipeline is easy to manage. Shipping to production is hands-off, automated, and consistent. Our engineers are focused on solving problems with code.

Mission-driven, full stop - We work with amazing organizations, non-profits, and charities doing good all over the world.

Responsibilities

• Manage and hire in-house SREs and contractor resources

• Handle and prioritize incidents, ensuring timely resolution and effective communication.

• Establish and manage key metrics for reliability; set up and maintain alerting systems.

• Automate tasks and manage infrastructure using Infrastructure as Code (IaC) tools and techniques.

• Ensure application scalability and identify performance bottlenecks to optimize system performance.

• Design and implement fault-tolerant and highly available systems to minimize downtime.

• Develop, implement, and regularly test disaster recovery plans to ensure business continuity.

• Conduct capacity planning to anticipate and manage future infrastructure needs.

• Define, measure, and maintain SLOs and SLAs to meet service performance expectations.

• Ensure the security of applications through best practices and conduct regular penetration tests to identify and mitigate vulnerabilities.

Requirements

• 5+ years of experience building and deploying production infrastructure at scale

• 5+ years experience working with AWS

• Knowledge of PHP

• Aware of trends and best practices in SRE and cloud infrastructure

• 2+ years of experience managing system architecture, ensuring best practices for reliability, performance, and security

• Strong technical leadership, mentorship, and communication skills

• Experience working for a product-led growth company is beneficial

• Experience managing a remote engineering team

• Remote Work: Work from anywhere in the United States.

• Health Insurance:  We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.

• Mental Health:  Givebutter health insurance plans come with access to a TalkSpace membership.

• 401k: We offer access to a retirement planning account for all employees, with a match coming in April 2025.

• Vacation and Holiday:  Givebutter offers a Flexible PTO policy with uncapped Vacation days. Givebutter is closed for a whole week in the summer for an employee Wellness Week. 

• Parental Leave:  We offer 12 weeks of paid parental leave for both primary and secondary caregivers.

• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.

• Charitable Giving:  Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.

• Professional Development:  We offer learning and development reimbursement opportunities.

• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

Hi potential new butterslice! A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!

Compensation

$170K – $190K • Offers Equity • Offers Bonus

Job Tags

Similar Jobs