Senior Service Desk Support Job at TAD PGS, Inc., Huntsville, AL

VHd1N2tSVVVHOGRpbnZ6T1FqWTd6WVlNWmc9PQ==
  • TAD PGS, Inc.
  • Huntsville, AL

Job Description

We have an outstanding career opportunity for a Senior Service Desk Support to join a leading Company located in the Huntsville, AL surrounding area.

**US Citizenship is required.**
**Candidate must possess an active Top Secret Security Clearance.**

Job Responsibilities:  

  • Provides support to end users on a variety of issues. 
  • Identifies, researches, and resolves technical problems. 
  • Responds to telephone calls, email, and personnel requests for technical support. 
  • Documents, tracks, and monitors the problem to ensure a timely resolution. 
  • Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. 
  • These personnel serve as the first point of contact ortroubleshooting hardware/software PC and printer problems.

Basic Hiring Criteria:

  • Bachelor's degree or equivalent experience (1 year of education = 1.5 years of experience).
  • Certifications in lieu ofdegree include but notlimited to:CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals, AWSCloud Practitioner.
  • Experience with Microsoft Infrastructure, virtualization, Atlassian, and Ivanti preferred.
  • Minimum of 8 years' experience recommended. In the absence of years of experience, certifications or past work may be used to show the level of experienceneeded to perform at this level.
  • Familiarity with the use of software to track issues and customer interactions. 
  • Experience in-depth problem-solving solutions.

Job Tags

Similar Jobs

Village Green

Concierge Job at Village Green

 ...Provides refreshments to residents and guests Maintains Concierge Binder Keeps front lobby stocked with magazines, collateral...  ...with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug... 

Rogers-Dabbs Chevrolet

Estimator for Collision Center Job at Rogers-Dabbs Chevrolet

 ...structural, body, mechanical, electrical or interior damage.* Estimates cost of labor and parts to repair or replace each damaged item...  ...and Damage Repair Certification for Collision Repair Painting and Refinishing Certification for Collision Repair Structural... 

SWCA Environmental Consultants

Staff Level Environmental Scientist- Ecological Restoration Job at SWCA Environmental Consultants

About the opportunity: SWCA Environmental Consultants is actively seeking a Staff Level Environmental Scientist Ecological Restoration with experience and interest in ecological restoration, invasive species management, reclamation, vegetation, and soil ecology to... 

Parish Episcopal School

Strength and Conditioning Teacher & Coach Job at Parish Episcopal School

 ...The Strength and Conditioning Coach will be responsible for working with the head coaches in developing and implementing sport specific training and conditioning programs for both in-season and out-of-season student-athletes. This position will require the instruction... 

MV Realty

WFH Data Entry Clerk / Typing - Remote Part Time - Full Time Job at MV Realty

 ...This is a remote position. Position Summary We are looking for a focused Data Entry Clerk to continuously update our company's databases. The Data Entry Clerk will liaise with and follow up with employees within the company as well as with customers to...