Job Description

We have an outstanding career opportunity for a Senior Service Desk Support to join a leading Company located in the Huntsville, AL surrounding area.

**US Citizenship is required.**
**Candidate must possess an active Top Secret Security Clearance.**

Job Responsibilities:  

• Provides support to end users on a variety of issues. 
• Identifies, researches, and resolves technical problems. 
• Responds to telephone calls, email, and personnel requests for technical support. 
• Documents, tracks, and monitors the problem to ensure a timely resolution. 
• Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. 
• These personnel serve as the first point of contact ortroubleshooting hardware/software PC and printer problems.

Basic Hiring Criteria:

• Bachelor's degree or equivalent experience (1 year of education = 1.5 years of experience).
• Certifications in lieu ofdegree include but notlimited to:CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals, AWSCloud Practitioner.
• Experience with Microsoft Infrastructure, virtualization, Atlassian, and Ivanti preferred.
• Minimum of 8 years' experience recommended. In the absence of years of experience, certifications or past work may be used to show the level of experienceneeded to perform at this level.
• Familiarity with the use of software to track issues and customer interactions. 
• Experience in-depth problem-solving solutions.

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