Job Description

DUTIES
Conduct monitoring of calls to audit dispositions and provide feedback to management
Monitor surveys and complete evaluation scorecards for survey research interviewers
Accurately complete weekly quality status reports on time using templates
Provide coaching to interviewers based on scorecards
Provide guidance on project protocol to interviewers
Participate in calibration sessions
Complete all QM training activities and consistently apply monitoring rules and guidelines
Complete all interviewer training activities, and as needed conduct telephone calls as a survey research telephone interviewer
Create and update all quality documentation, including evaluation scorecards, audit trackers in excel, and reports to document quality and interviewer issues
Follow instructions and work independently to complete assigned tasks
MINIMUM QUALIFICATIONS
Candidates must have a bachelor's degree or at least 4 years' work experience to be considered
Candidate must be fluent in reading and writing in Spanish/English
Experience in coaching or leading others
Prior experience as a survey research interviewer strongly preferred
Previous experience conducting quality monitoring for survey interviews
Advanced experience working with MS Office products, such as MS Teams, Word,
Excel, and SharePoint
Demonstrated strong verbal, written and interpersonal communication skills
Meet the requirements of survey telephone interviewer
Advanced computer literacy skills including creating, entering data, saving, and sharing spreadsheets from templates
Fluent in reading and writing in English
Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
Required experience working with MS Office products including MS Teams, Word, Excel, and SharePoint
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Tags

Work experience placement,

Similar Jobs

HII

SHIPFITTER ENTRY LEVEL (CARPENTRY, CONSTRUCTION, STEEL WORK, STEEL FABRICATION) Job at HII

...across the shipyard, including the shops, platens or concrete and metal structures, dry-docks, and onboard ships in support of new construction, ship repair, and ship overhauls. If you have experience* related to the following, you might be a good fit for this job....

M. A. Mortenson Company

Safety Engineer II Job at M. A. Mortenson Company

Safety Engineer II Location United States : Overview: Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. Our foundation and culture are based upon our...

K.A. Recruiting, Inc.

New Grad Nurse Residency Program Job at K.A. Recruiting, Inc.

...placement This year-long program is designed to give you hands-on experience to help establish valuable clinical and critical thinking... ...will provide you with the tools necessary to succeed in today's hospital environment. Shift Times: Mixed (Have both Days and Nights *...

MAT Holdings, Inc

Warehouse Inventory Lead 2nd Shift Job at MAT Holdings, Inc

...We are currently hiring a Warehouse Inventory Lead for 2nd shift at our Romeoville, IL distribution center. The pay rate is $22.75.00/hour plus $2.00 shift differential. Monday through Friday, 2nd Shift 2:00pm to 10:30pm with opportunities for overtime. Get...

University of Chicago (UC)

Pearson Institute Pre-Doctoral Scholar | University of Chicago (UC) Job at University of Chicago (UC)

Location: Chicago, IL Job Description: Assists in managing the research effort. Assists in planning, conducting, and analysis of semi-structured interviews. Prepares, cleans, and analyzes interview and survey data. Contributes to the preparation of high...

Quality Call Monitor Job at Hendall Inc., Rockville, MD

UlFxeWt4TWZHOGR2bS9YTlFqMDh6WThQWmc9PQ==