Patient Experience Specialist Job at Get It - Hospitality, Poughkeepsie, NY

UkEyK2x4c2NIc1J2bVB2S1FEazh6NDhM
  • Get It - Hospitality
  • Poughkeepsie, NY

Job Description

**Position Overview: Patient Experience Specialist**

We are excited to invite applications for the role of Patient Experience Specialist within our Office of Patient Experience. This position is perfect for someone who is compassionate, resourceful, and dedicated to advocating for patients and their families. As a key point of contact for our patients, you will play a vital role in ensuring their voices are heard and their concerns are addressed promptly. Your ability to actively listen and connect with patients will significantly influence their perception of our services and the care we provide.

**Essential Duties & Responsibilities:**

- Gather and respond to patient feedback through various channels, including email, social media, phone calls, surveys, and letters.
- Collaborate with staff at all levels to ensure timely and effective resolution of patient concerns.
- Work closely with both clinical and non-clinical teams to enhance the overall patient experience.
- Maintain accurate and timely documentation of each patient interaction in our resolution database.
- Prepare monthly and quarterly reports to track and analyze common themes in patient complaints and inquiries.
- Utilize and demonstrate effective service recovery techniques and patient experience tools.
- Assist in the coordination of customer service training programs and recognition initiatives.
- Perform additional duties as assigned to support the team and enhance patient experience.

**Qualifications & Education:**

- A minimum of 2-3 years of experience in customer service, ideally within the healthcare or hospitality sectors.
- A Bachelor's degree in Healthcare, Hospitality, Business, Communications, Marketing, or a related field.

**Knowledge, Skills & Abilities:**

- Communicate with professionalism and empathy, demonstrating emotional intelligence in all interactions.
- Exhibit strong verbal and written communication skills.
- Exercise sound judgment and maintain objectivity, especially in de-escalating emotionally charged situations.
- Be a critical thinker who appreciates diverse perspectives and adapts to changing circumstances.
- Uphold professional integrity and maintain patient confidentiality at all times.
- Possess strong organizational skills and the ability to present patient issues clearly and objectively.
- Have a solid understanding of service recovery principles and best practices in customer service.
- Demonstrate proficiency in Microsoft Office and other relevant computer skills.
- Analyze patient feedback data to identify key trends for leadership review.

We look forward to welcoming a dedicated individual who is passionate about enhancing the patient experience and making a positive impact in our community!
Employment Type: Full-Time
Salary: $ 15.00 20.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

WD Trucking, Inc.

Class B Super 10 dump truck driver Job Job at WD Trucking, Inc.

Class B Super 10 dump truck driver JobYou go to the job and pick up material, or whatever the foreman asks you to do, you deposit that material...  ...CitySan BernardinoStateCALIFORNIAMinimum Years of Experience Required6-12 monthsDoes the driver need to have a... 

California's Great America

Carpenter Job at California's Great America

Overview:Salary details based on experience: Level 1: $33/hr. - $38/hr; Level 2: up to $42/hr.; Level 3: up to $48/hr.Job Status/Type: Full-time, year-roundPosition Level: Entry to Mid-LevelShift/Schedule Requirements: Ability to work various shifts and days including...

SOS International LLC

Armenian, Albanian, Hebrew, Romanian, Russian and Turkish Language Linguists Job at SOS International LLC

Overview: SOSi is seeking Armenian, Hebrew, Romanian, Russian, Serbo-Croation and Turkish Language Linguists to join our team supporting all duties assigned to communicate and translate within our customer's requirements. Languages can also include Albanian, Bosnian... 

Top Candidate Search Group

Specialty Pharmaceutical Sales Representative Job at Top Candidate Search Group

 ...Title: Specialty Pharmaceutical Sales Representative Territory: Charlotte, NC Company: Specialty Pharmaceutical Company that sells into the office setting to Psychiatrist and Pediatricians with medication to treat ADHD and Insomnia Description: Work... 

OnLogic

Marketing Intern Job at OnLogic

 ...moves peopleand the bottom line? Were looking for an intern whos more than just a student of the gamethey want in on the action. As a Marketing Intern at...  ...team consists of digital marketers, writers, designers and communications experts who endeavor to show the...