Job Description
WHAT MAKES US EPIC?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
PARTNER OPERATIONS - EPIC GAMES STORE
What We Do The Store Operations & Release Management team within the Epic Games Store works closely with external partners and our Account Management, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build and maintain the premier multi-platform storefront across PC and Mobile.
What You'll Do Epic Games is looking for an experienced, Partner Operations Manager to oversee and coordinate the end-to-end release process for products onboarding to the Epic Games Store (EGS). In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build the premier online storefront across PC and mobile.
In this role, you will - Educate and empower partners to submit accurate content for their products and pages
- Validate product, offer, page, and build readiness
- Equip partners with the tools and information needed to deliver release plans
- Provide transparency on release status and risks to internal stakeholders
- Train partners to take full advantage of EGS features, from Cloud Saves to Epic Account Services
- Utilize standardized tools and processes for harmonious engagement and a consistent user experience
- Actively contribute insights and help drive tool and process improvements within EGS
What We're Looking For - 3-5 years of release management or production experience
- Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
- Strong preference for applicants with exposure to Gaming Industry release process and merchandising a game store or marketplace
- Exceptional communication skills with experience in external partner engagement
- Excellent organizational skills with strong attention to detail
- Demonstrated ability in process improvement and development
- Familiarity with JIRA, Trello, and Salesforce
- Excels at leaving things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience
EPIC JOB + EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
About Us Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic! Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
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