Job Description

Job Summary: The Sales Associate will be primarily responsible for guiding customers’ experience with the UPS Store through every interaction. In addition to opening/closing duties, Sales Associate will be responsible for educating customers on UPS Store services and delivering those services with the highest level of customer service. We have a part-time position available. Design, computer and graphics experience would be helpful. Qualifications: Knowledge of:

• Basic procedures for shipping mail and packages
• Copying, printing, and document management processes
• Fundamental accounting, banking, cash management practices

• MS Office applications such as Word, Excel and Publisher
• Email applications: communication & management
• Graphic illustration & editing software such as Adobe Creative Suite

• Communicate and spark rapport with customers of diverse backgrounds
• Learn and retain information quickly
• Cross sell and upsell additional services
• Address issues and resolve conflicts through professional verbal/written communication

• High school diploma, G.E.D., or equivalent
• Must be able to lift 50+lbs
• Must be able to remain standing for extended periods of time
• Valid U.S. driver’s license and reliable transportation
• U.S. Citizenship
• Professional appearance

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