Job Description

Summary

The Hotel Night Auditor is available during overnight hours to make reservations, assign rooms, register arriving guests, check-out departing guests, and process payments for the hotel. In addition, the night auditor is available to answer phones and meet the needs of guests whenever possible. The night auditor also coordinates issues with housekeeping and maintenance, as needed.

Wages:

• Hourly Wage: Starting at $17 per hour.
• Bonus: Eligible for a work performance-based bonus of up to $1.00 for every hour worked from Monday, May 5 through Sunday, October 19; must work a minimum of 200 hours in total. The associate must work until the date of commitment, agreed to at the interview.

Essential Functions

• Remain awake and alert during overnight work hours.
• Welcome each guest with a smile and greeting; ensure all guest contact is courteous and informative during their stay.
• Run audits and process payments for the hotel.
• Answer the phone promptly and provide accurate information; deliver messages & packages to guests & co-workers.
• Take phone and walk-in reservations, recording complete information and making the optimal room assignment.
• Know the Hotel - room types, amenities, rate schedule, available packages, procedures, and policies for guests.
• Know the RDP (Resort Data Processing) property management software for accurate check-in, in-house changes, and check-out of guests.
• Process deposits and payments in cash/check/credit; process standard refunds; and balance the cash drawer.
• Process registration cards, keys/cards, parking tags and other materials for check-in and check-out.
• Resolve any guest questions, concerns, or problems, with the assistance of Management, if necessary.
• Communicate to the Operations Manager or Manager on Duty any unusual matters requiring corrective action.
• Communicate room needs with Housekeeping and repair issues with Maintenance.
• Monitor the coffee bar supplies and tidy the counter.
• Maintain a tidy appearance of the front desk and the lobby; check inventory of office supplies.
• Know the restaurants and services in the immediate area of the hotel.
• Performs other duties as assigned.

Qualifications

• High School education or equivalent.
• 1 year in customer service experience or equivalent.
• Fluent in speaking and reading the English language.
• General computer knowledge and literacy.
• Attention to detail in paperwork and computer data-entry.
• An enthusiastic, professional, courteous, positive attitude with guests, outside vendors, and co-workers.
• Ability to listen actively and communicate clearly with confidence, maturity, and good judgement.
• Quick-thinking to continually anticipate needs/conflicts and possible solutions.
• Demonstrate initiative and work as a member of a team with Management, Front Desk, Housekeeping & Maintenance.
• Able to arrive to work in-person, on-time, as scheduled, and wearing the hotel uniform.
• Adherence to company grooming standards.

Preferred Competencies

• Previous front desk experience preferred.
• Intermediate to advanced computer knowledge and training with databases.
• Knowledge of the Wildwood and Cape May County areas.

Physical Requirements & Working Conditions

• Primarily works overnight hours and must remain awake and alert at all times.
• Is available on weekdays, weekends, and holidays, especially during the busy summer season.
• During peak-season, works up to 6 days per week with more than 40 hours per week.
• Mainly works indoors in an office/lobby environment, sitting or standing at a computer terminal.
• Must be able to stand for long periods of time and walk the hotel grounds.
• Ability to type, file, sit, stand, and lift office supplies of up to 25 lbs.

Morey's Hotels and Resorts is a hospitality organization operating five hotels and resorts: Pan American Hotel, Port Royal Hotel, Starlux Boutique Hotel, Blue Palms Motel, and Seapointe Village in addition to Jersey Girl Restaurant; all located in Wildwood, New Jersey. The company’s goal is to provide an exceptional experience for our guests.
At Morey's Hotels and Resorts we work hard and play hard. You will enjoy the employee perks of your own season pass, discounts on food, and competitive pay rate.
Come join our team!

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