Job Description

Hotel Front Desk Night Audit Location Columbus, OH : Thank you for your interest in our Hotel Front Desk associate position. Signing Bonus offered up to $250.00. Please inquire during interview. The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
EDUCATION AND EXPERIENCE:
Bachelor's Degree in Business Management, Hospitality, or related field or equivalent years of work experience preferred
Experience: 2 Years of Marriott Hotel Experience preferred
Previous experience as a hotel front desk associate is required.
DRUG/BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen.

Job Tags

Part time, Work experience placement, Relocation bonus,

Similar Jobs

Personnel Staffing, Inc.

Patient Sitter Job at Personnel Staffing, Inc.

...with Questions Hours: ~1st, 2nd, 3rd Shift Avaliable ~8-12hr Shift ~ Full Time or Part Time Compensation for Patient Sitter ~$12.00/hr-$13.00/hr Duties include: Candidate will be working either in residential group homes or the day center....

John Muir Health

RN - Clinical Research Nurse - AS Research PN - Part Time - 8 Hour - Days Job at John Muir Health

Job Description:The clinical research nurse (RN) is a licensed professional caregiver who assumes responsibility and accountability for planning, delegating, and coordinating the direct research care of a group of patients during a designated time frame. The Research ...

Selby Jennings

Investment Banking Analyst/Associate Job at Selby Jennings

...Job Title: Investment Banking Analyst/Associate Location: Detroit, Michigan We are working with an exciting boutique investment bank seeking a highly motivated Investment Banking Analyst or Associate to join our Generalist IB practice. This role offers the opportunity...

Thrive Payroll

Outside Sales Consultant - Payroll Sales, Commission Only Job at Thrive Payroll

...seeking a Outside Sales Consultant, Payroll Sales to join our team! This is an Independent Contractor (1099) and 100% Commission Only sales position. Do you want to be your own boss, work from home, work remotely, set your own schedule, have flexibility, and work on your...

The Swanson

Server / Bartender Job at The Swanson

...We are currently seeking an experienced Server and Bartender to join our team. As a Server, you will be responsible for providing exceptional service to our guests, taking orders, and ensuring a memorable dining experience. As a Bartender, you will craft delicious cocktails...

Hotel Front Desk Night Audit Job at Fairfield Inn & Suites Hilliard West Columbus, Columbus, OH

UmdXNmtCRWJIOFpvbXZ6T1JEYzR5WWdOYmc9PQ==