Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.  Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. 

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.   Full Time benefits will apply such as medical, dental, vision, 401K and more!  Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!

This role is responsible for the  guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience.   Other duties may include processing forms of payment and responding to guest inquires.  You will be the face of Hyatt as a Front Office Associate. You may also be required to assist with PBX telephone operator and concierge duties as needed.  

When scheduled as Night Auditor, you will be responsible for the oversight of night audit duties as well as the oversight of the front office during the overnight shift.  The Night Auditor will act as Manager on Duty during the overnight hours.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.

Position Responsibilities/ Essential Functions

• Greet and Check in guests with a warm and friendly demeanor
• Perform all guest check-in and checkout procedures, which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
• Balance all ledgers and work performed during the audit shift.
• Ensure the proper posting and charging regarding guest billing.
• Prepare the front office for the am shift and reset the day’s business.
• Act as Manager on Duty.
• Ensure all guest requests are handled during the night audit shift.
• Attend and actively participate in all front office meetings.

As a Dream South Beach Colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Generous Paid Time Off, including Holidays
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Requirements and Qualifications

• A minimum of a High School Diploma.
• Previous Night Audit experience is preferred.
• Ability to speak a second Language fluently will be considered an asset.
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Ability to work a flexible schedule; weekends, holidays, overnight shifts
• Excellent time management and organizational skills;
• Excellent problem-solving skills.
• Ability to stand for scheduled period of time.

Job Tags

Similar Jobs