Experienced Lead A/V Tech Installer Job at Casaplex, LLC, Washington DC

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  • Casaplex, LLC
  • Washington DC

Job Description

Summary:

In this role, the Lead Tech/Installation Manager manages a team of installers who are responsible for installing, servicing, repairing structures and major components. The Lead Tech/Installation Manager oversees the day-to-day performance of the department making certain that projects/department milestones/goals are met and adhering to approved budgets. A true first level manager, reporting to top management.

Responsibilities

  • Lead, manage, and hold installation team accountable

  • Responsible for achieving installation goals

  • Provides overall direction of technicians in support of departmental objectives

  • Oversees hiring and training needs for the installation staff

  • Schedules and works with high profile accounts daily

  • Reviews performance; addressing escalated issues and resolving problems

  • Provide feedback for evaluation and review of Technicians

  • Using existing Casaplex Assessments and helping to develop new tests of abilities /capacities

  • Evaluate and Determine Technician Training Needs; coordinating with Operations Manager and AV Technician to determine curriculums and schedules for training

  • Assist Operations Manager and Project Managers in ensuring technician scheduling matches talent pool skills and time needed

  • Assist Sales and Design Departments by providing feedback and, potentially, tools to assist with labor estimation

  • Perform the duties of Technician as needed

  • Provide feedback for process improvement

  • Help in documenting standards and best practices

  • Oversee subcontractor installation when needed

  • Review project design, site, and scope of work to ensure all necessary resources, material, tools, etc.

  • Final commissioning of systems on site

  • Assisting Quality Control Management

  • Assist during QC process by providing pictures, accompanying QC staff on walk throughs, etc

  • Assist as a resource for Service Clients

  • In-person upgrades with Sales Representative

  • Assisting clients on Elite or Premium care plans with training, coordination, evaluations, etc.

Requirements

  • Bachelor's degree or 4 years of relevant experience; or 2 years of relevant experience with 1 year of supervisory experience

  • Ability to establish and maintain effective working relationships with both internal and external customers

  • Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment

  • Directing employee activity to achieve performance goals for the location

  • Building a high performance work team to deliver high level of quality and service in all daily activities

  • Possess excellent verbal, written communication and follow-up skills

  • Must be able to manage multiple tasks while meeting strict deadlines

  • Strong decision making and analytical abilities

  • Self-motivated with the ability to motivate and influence others

  • Possession of valid state issued driver’s license required

  • Travel required up to 75% of the time

  • Ability to travel to job-sites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)

Job Tags

Full time, For subcontractor, Remote job, Flexible hours, Night shift,

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