Job Description

The Delivery Driver is responsible for ensuring that food and services are delivered to guests in a manner that reflects the purpose and quality requirements of Chick-fil-A, Inc., as well as the mission, vision and values of Chick-fil-A Calallen. The Delivery Driver must be able to execute Chick-fil-A hospitality with our guests in a respectful and caring manner while ensuring safe driving standards are met. The Delivery Driver is accountable for achieving high performance in the following areas: Overall Guest Satisfaction, On-time Deliveries and Order Accuracy. Clear and excellent communication skills via our Chick-fil-A Delivery app are paramount to help us continue to meet our guest's expectations outside of the Restaurant.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Additional benefits for full-time Team Members

Delivery Driver Responsibilities:

• Delivers food to guests in a friendly manner while adhering to food safety and hygiene guidelines, as well as safe driving standards
• Represents Chick-fil-A as a brand ambassador by embracing and demonstrating our values and our culture at the highest level at all times
• Engages and connects with guests by executing Winning Hearts Everyday principles, including Core Four Behaviors and 2nd Mile Service
• Executes safe driving best practices when operating delivery vehicles and observes traffic rules and regulations
• Ensures customer satisfaction by protecting and upholding our brand at all times when attending to customer concerns as they arise on a delivery
• Maintains Operational Excellence in vehicles and delivery assembly area (cleanliness, speed and accuracy, taste of food, and attentive & courteous) at all times
• During downtime, restocks the delivery, front counter and drive-thru workspaces, dining room condiment stations, and restrooms as needed
• Adheres to Chick-fil-A rules and dress code at all times
• Follows the leadership direction provided by the Delivery Team Leader(s) and/or Beyond the Restaurant Director
• Answers guest questions and obtains the assistance of Leadership, as needed
• Communicates any guest concerns or special requests to the Delivery Team Leader and/or Beyond the Restaurant Director
• Resolves guest concerns in a manner that maintains the honor, dignity and respect of the guest
• Stewards resources effectively to ensure that performance metrics such as target food and labor costs are met
• Assists fellow Team Members when finished with assigned duties to ensure guests receive a caring experience
• Ensures the safety of guests and teammates by evaluating the environment for hazardous elements and addressing issues in a timely manner
• Ensures assigned duties are completed by end of shift and ensures restaurant needs are communicated to the next shift
• Completes other duties as assigned

Qualifications and Requirements:

• Loves serving and helping others
• Customer service oriented
• Detail-oriented
• Must have a working smartphone with a data plan and GPS
• Must have a valid state-issued driver's license
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Ability to pass an in-house driving test with Delivery Leader
• Ability to carry delivery tote bags (approximately 3 - 10 lbs)
• Ability to complete repetitive tasks with few breaks

Working Conditions:

• Works in a fast-paced environment
• Operates company vehicles and at times personal vehicle
• Regularly engages with guests
• Shifts may include morning, evenings, weekends and holidays as well as working outdoors

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by, Denise Martinek, an independent, franchised Operator who invests in the future of her Team Members and gives back to her community.

Job Tags

Similar Jobs