Customer Support Specialist Job at Reconstruct, Remote

UWc2Nm1CUVVGc1JzbVA3TlFENDl5b1lC
  • Reconstruct
  • Remote

Job Description

The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to

  • Owning all emails, requests and questions that come through the support channel
  • Assessing each issue and understanding where it should be escalated
    • Customer Success Management (CSM) team for customer workflow issues
    • Product (via Shortcut) for bug or software issues
  • Performing minor maintenance and correction tasks within the Reconstruct platform
  • Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
  • Assessing and triaging hardware issues that are sent through support
  • Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
    • Number of tickets created
    • Number of tickets closed
    • Number of open tickets
  • Provide beta testing for new features released by product
  • Updating technical documentation as appropriate

Skills Required

  • Excellent understanding of Zendesk
  • Excellent technical writing skills
  • Ability to manage and triage issues
  • Strong communication skills
  • Strong technical troubleshooting skills

This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.

Job Tags

Remote job, Full time,

Similar Jobs

Bayou City Luxe

Housekeeper / Cleaners Job at Bayou City Luxe

 ...for detail, and enjoy a flexible work schedule, this is a great opportunity for you! Responsibilities: Perform heavy or light cleaning of homes, both interior and exterior, after guest check-out (based on need) Clean and sanitize kitchens, bathrooms, living areas... 

TechOne Global

Appointment Setter | Work from home Job at TechOne Global

 ...motivated and detail-oriented Appointment Setter to join our Human Resources team. This remote position offers the flexibility to work from home while supporting our recruitment efforts. If you have excellent communication skills and a passion for connecting with people,... 

Peraton

Experienced Intelligence Community Background Investigator (FT Employee) - Fairfax, VA Job at Peraton

 ...critical role for a full-time Intelligence Community Background Investigator in the area of Fairfax, VA . The Background...  ...position based on experience and other factors. SCA / Union / Intern Rate or Range $25.15 - 41.33 EEO An Equal Opportunity... 

RustyBrick, Inc.

Junior Web Designer Job at RustyBrick, Inc.

 ...are looking for a highly motivated individual with a pleasant personality and excellent organizational skills to work as a junior web designer. Must be willing to work on-site! (i.e. Rockland County, New York) Must be able to understand all aspects of a typical... 

Hansen Recruiting

Creative Director, Brand Strategy Job at Hansen Recruiting

 ...Creative Director, Brand - San Diego or New York City (2 days/week onsite) About our client: Fast-growing e-commerce company specializing in premium apparel. Role Overview: Leading brand strategy and creative vision for a growing e-commerce apparel brand...