customer success specialist Job at Q6Cyber, Miami, FL

UlFteW1Cb2VIYzFzbWZySVFEb3h5SXdNWmc9PQ==
  • Q6Cyber
  • Miami, FL

Job Description

job description

We are looking for an experienced Customer Success professional to join our team. If you are excited about being the driver of client success and playing an integral role in product development, we want you on our team!

The Customer Success Specialist will be responsible for building and fostering client relationships that drive client success and enhance the client experience, and inform our product development efforts. As such, we are seeking an individual who is a natural “people person” and is excited by the opportunity to regularly engage with external and internal stakeholders.

This is a key role within our company. The ideal candidate is energetic, with an entrepreneurial mindset. Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture. Relocation assistance available

roles and responsibilities

  • Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value.
  • Regularly communicate with clients to address questions, needs, etc.
  • Gather client requirements and feedback for product updates, enhancements and new products.
  • Analyze product utilization data to inform product roadmap.
  • Collaborate with Product Development and Engineering teams.
  • Conduct product demonstrations for prospective and current clients.
  • Develop educational and training material (e.g., written guides, videos).
  • Lead training webinars.

required qualifications

  • BA/BS or equivalent.
  • 2-5 years of experience in customer success roles.
  • Excellent communication, storytelling, and interpersonal skills.
  • Spanish-language fluency.
  • Strong work ethic and ability to multitask.
  • Knowledge of Google Analytics a is plus.

Compensation: Competitive cash compensation, equity, and benefits.

About the Company:  Q6 Cyber is the leading E-Crime Intelligence company. We monitor the “Digital Underground” - a vast universe where hackers, fraudsters, and cybercriminals operate and interact. Our 24x7 coverage includes not only hacking forums on the Dark Web and Deep Web, but also malware networks and other cybercrime infrastructure, private messaging applications, and more.

We deliver targeted and actionable e-crime intelligence with unparalleled speed and precision, resulting in exceptional ROI through significant reduction of fraud losses, cyber and data breaches, and other electronic crimes.

Q6 Cyber is led by veterans of the NSA, US Secret Service, and Israeli Military Intelligence (Unit 8200). We serve large enterprise customers around the world.

Job Tags

Relocation package,

Similar Jobs

Guardian Angel Senior Services

Caregivers for Afternoon and Evening Hours Job at Guardian Angel Senior Services

 ...experienced caregivers for afternoon and evening shifts . If you have a passion for helping...  ...day, we want to hear from you! Shift Times Available: ~ Afternoon Shifts (1PM5...  ...Evening Shifts (5PM9PM or later)~ Flexible part-time and full-time options... 

JPMorgan Chase & Co.

J.P. Morgan Wealth Management - Investment Funding Product Manager Job at JPMorgan Chase & Co.

 ...team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager on the Investment Funding product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product... 

Gulf Management

Highway Striping/Road Construction Laborer Job at Gulf Management

 ...and in accordance with all manufacturer recommendations and training, to complete the necessary task. Observe distribution of striping material to adjust machine settings or material flow. Utilize communication system to stay in contact with truck driver. Assist... 

Yale New Haven Health

Pediatric Outpatient Assistant Nurse Manager Job at Yale New Haven Health

 ...patient flow is maintained related to clinical support staff in outpatient urology while ensuring safety and efficiency. Qualifications...  ...demonstrate leadership qualities. LICENSURE Current CT state RN licensure and/or eligibility for CT state RN licensure required.... 

Select Energy Service

CLASS A CDL DRIVER WITH TANKER Job Job at Select Energy Service

CLASS A CDL DRIVER WITH TANKER JobGreat Oilfield company looking to bring career minded people to join our team and be as successful as you want to be!Pay: Depends on experience Medical, dental, prescriptions, 401K, vision, vacation, personal days and many more.....