In its over 35 years of operation, NAPA has become a global leader in developing and scaling SaaS solutions , services, and data analysis for a safer, smarter, and more sustainable maritime industry. NAPA operates globally, with 210 employees in ten countries across Europe, Asia, and the Americas. To date, NAPA has 420 user organizations for its design solutions, nearly 3,000 installations onboard vessels, and a growing number of subscribers for its cloud-based fleet services.
Job Summary:
As a Customer Success Manager specializing in the maritime cruise industry, you will play a crucial role in ensuring exceptional customer experiences and fostering long-term relationships with our B2B clients. You will focus on managing customer satisfaction, identifying opportunities for enhanced engagement, and delivering hands-on support. This role requires both in-depth experience in SaaS-based solutions and the ability to interact with customers in face-to-face meetings , ensuring you provide tailored support and value-driven recommendations.
Key Responsibilities:
Qualifications:
Preferred Skills:
Benefits:
NAPA as an employer
Meaningful work
We are proud to play our part in creating a sustainable world, and a career at NAPA means working with a purpose. We focus on building the best possible products for our customers, with whom we have close and long-lasting relationships. We protect the environment and human life at sea by powering safer and greener vessels with our technology.
NAPA way of working
We are a self-managed organization. The core of our self-management philosophy is trust. We trust our employees to make the right decisions and take care of their personal growth. We provide several opportunities for that, and everyone can manage their own working time.
Enjoy working together
...is one of our core values. Learning from and respecting each other provides a healthy and pleasant working environment. We, as NAPArians, share our knowledge and help each other when needed. NAPA has offices and customers around the world, and you will be able to meet people from many different cultures. We are a diverse family with a shared goal.
Read more about our values and culture: ;
How to Apply
Ready to get on board and join the NAPA crew? We encourage you to send your application and CV to us as soon as possible, as the position will be filled once a suitable candidate has been found.
For more information, please contact:
Annettys Acosta
Phone: 954-330-2334
Email: annettys.acosta@napa.fi
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