Job Description

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Downers Grove, IL. As a crucial part of their support team, you will assist customers with inquiries, concerns, and issues related to merchant service products and other offerings. This role does not involve any sales activities; the primary focus is on providing exceptional service and support to ensure customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist customers with troubleshooting and resolving issues related to POS products and services.
• Document customer interactions and follow up to ensure resolution and satisfaction.
• Collaborate with other departments to address and resolve complex customer concerns.
• Maintain a thorough understanding of products and services to provide accurate and comprehensive support.
• Communicate effectively in both English and Spanish to assist a diverse customer base.
• Handle customer complaints with empathy and ensure efficient resolution.
• Maintain customer records and update account information as needed.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in customer service or related fields are a plus.
• Minimum of 3 years of experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software, databases, and tools.
• Friendly and professional demeanor with a strong focus on customer satisfaction.

Benefits:

• Competitive hourly wage ($18-$20 per hour).
• Paid time off and holidays.
• Benefits package including 401(k), health, dental, and vision insurance.
• Comprehensive training and ongoing professional development opportunities.
• Supportive and collaborative work environment.

If you’re passionate about delivering outstanding customer service, apply today!

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