We are looking to hire an enthusiastic Customer Contact Specialist to recover payments due on accounts delinquent 1-90 days, as well as ensuring the customers have a positive experience with inbound inquiries. The Customer Contact Specialist will review accounts for recent activity and changes, ask probing questions to establish the customer's ability to pay the debt, and take steps to resolve the matter. The Customer Contact Specialist will need to apply their communications skills to multitask by typing notes simultaneously while speaking to customers. To ensure success, the Customer Contact Specialist will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. Required position training and certifications are provided to the employee.
WHAT YOU WILL DO:
WHAT WE’RE LOOKING FOR:
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanner, printer, and photocopiers. Ability to sit for extended periods of time is essential.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 2:00 p.m. to 11:00 p.m. in addition to one Saturday per month 8:00 am- 12:00 pm. Overtime may be required for business needs.
Education and Experience
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What’s in it for you?
About BSI Financial
Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.
BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
...Sheena Logistics LLC is an Amazon Delivery Service Partner (DSP) looking for reliable and energetic team players to fill multiple full-time delivery driver positions to deliver Amazon packages. DSPs are independent businesses that partner with Amazon to deliver packages...
Description We are in search of a Tyler Munis Consultant to become a part of our team in Coronado, California. In this role, you will be... ...for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert...
...DESCRIPTION Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion... ...for you. Key job responsibilities We are looking for a Program Manager, Workplace Health & Safety (WHS) Operations, to drive program...
...Touching Hearts at Home is looking for a part-time caregiver companion to work with our elderly male client in Roberts, WI. Schedule: Mondays, Wednesdays, Fridays 9am to 11am (is somewhat flexible on times). Duties: Offer and make Lunch. Assisting with showers...
...connected, more convenient and more compassionate. And we do it all with heart, each and every day.**Position Summary**The **Proposal Writer** contributes strategic and technical support for the sales process. Designs customer centered proposals that focus on financial...