Job Description

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Job Posting Title:

Coordinator of Membership Operations

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - H&WB - URec - Ops - Facilities (Jensen Faith Kenney (00079495))

Work Location:

0102 Student Recreation Complex

Pay Grade:

Professional

Job Description:

COORDINATOR OF MEMBERSHIP OPERATIONS

Reporting to the Assistant Director of Facility Operations, the Coordinator of Membership Operations is responsible for aspects of University Recreation operations including staff hiring and training, program registration and sales, facility reservations and overall day-to-day management of the University Recreation Operations desks.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Train and supervise students working within facility operations across 3 desks located at 2 facilities.
• Facilitate reservations between LSU student organizations and UREC areas.
• Provides support for front-line staff when events occur within UREC.
• Familiarity with the best practices in managing, developing, and providing training and leadership.

OPPORTUNITIES FOR LEADERSHIP:

Ensure a high-quality user experience

Nearly 40,000 distinct LSU students and members utilize the UREC at least once throughout the year. The coordinator has a direct role in the day-to-day management of UREC desk operations with whom every user interacts. A person in this role can provide important leadership by ensuring student staff who engage with other users have a thorough understanding of all aspects of UREC’s programs and services.

Optimize student staff training.

Well-trained and high-quality student staff are the cornerstone of UREC membership operations. The coordinator will develop and regularly update training to best meet

the needs of student staff to ensure excellent customer service and their understanding of UREC policies and procedures.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• The candidate should be skilled in managing and leading University Recreation Operations desks for a program of our size.
• Capable of delivering high quality training to support student staff in delivering the best service to all UREC users.
• Able to solve problems to imagine possibilities and reduce barriers.
• Committed to high quality outputs and while doing so maintains attention to detail, is organized, and learns to anticipate the needs.
• Comfort in a fast-paced work environment where responsibilities are consistent, but the challenges faced are ever-changing.
• Prioritizes positive co-worker relationships and fosters an environment of trust, inclusion, and honest dialog among team members.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

RESPONSIBILITIES:

Administrative Support (40%)

Oversee the day-to-day facility operations through administrative management while working with UREC business administration to ensure policies are being followed and updated when necessary. Oversee department reservations and rentals. Assist with set-up, breakdown, billing, and assessment of rentals.

Direct Student Support (30%)

Provide leadership and management support for 60+ part-time student employees. Responsible for developing trainings that ensure employees are knowledgeable about UREC policy and procedures, point of sale system and membership software.

Quality Control (15%)

Delivers high quality student and member facing service that improves the UREC experience. Ensures all aspects of sales and data tracking through UREC recreation software is properly accounted for and any issues are reported to UREC’s business office.

Program Support (10%)

Coordinates logistics for events, experiences, or rentals within University Recreation. Oversees expenditures for one or more events, experiences, or services within Facility Operations. Provides feedback regarding departmental programs, equipment, and services by engaging in programs, experiences and using UREC facilities. Contributes positively to the work environment by participating in dialog that is indicative of the division’s and unit’s culture of teamwork and cooperation.

Other Duties as Assigned (5%)

Other duties as assigned by the Executive Director or Assistant Director of Facility Operations. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

MINIMUM QUALIFICATIONS:

• Bachelors degree in a related field
• Some related experience
• LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications as listed but has substantial experience in the key job responsibilities, we encourage them to apply.

DESIRED QUALIFICATIONS:

• Bachelor’s Degree in related field.
• 2 years
• Professional work experience in collegiate recreation, parks and recreation or applicable field. Experience using Innosoft Fusion and/or point of sale experience. 1 year experience working customer service in collegiate recreation managing a large, 40-60, part-time student staff. Working in a sport or recreation environment.

DESIRED CERTIFICATIONS:

American Red Cross CPR Pro certification

ADDITIONAL REQUIREMENTS/EXPECTATIONS:

Ability and willingness to occasionally work evening and weekend hours, a flexible schedule, and/or modified workday as approved. There is an emphasis on maintaining and an appreciation toward operating with a sense of work life integration. This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04. This position will require a physical evaluation based on the physical demands required. As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Additional Job Description:

Special Instructions:

Applications will be accepted online on the LSU Careers website. Please direct all nominations and inquiries for the position to Jensen Kenney, Assistant Director of Facility Operations, jensenkenney@lsu.edu. The search committee will begin reviewing applications immediately and will continue to accept applications and nominations until the position is filled. However, to ensure fullest consideration, candidates are encouraged to have complete applications submitted by January 20, 2025. Requested application materials include a letter of interest or cover letter; resume or curriculum vitae; and the names, telephone numbers, and e-mail addresses of at least three professional references. All applications, nominations, and inquiries will remain confidential. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Posting Date:

January 7, 2025

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a

State As a Model Employer (SAME)

agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (

hr@lsu.edu

).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email

HR@lsu.edu

. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

Job Tags

Holiday work, Full time, Part time, Work experience placement, Immediate start, Flexible hours, Weekend work, Afternoon shift,

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