Serves as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues. They must follow jurisdictionally and internally established controls, processes and triage steps to remediate any issue that may occur on the system. The Operator I must be available to work on site.
Additionally, the Computer Operator I will:
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