Computer Operator I Job at IGT, Charleston, WV

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  • IGT
  • Charleston, WV

Job Description

Responsibilities

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

  • Monitor daily operation of IGT computer systems and network.
  • Carry out all tasks on the daily checklist.
  • Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
  • Assist in the recovery activities necessary to restore normal operations.
  • Follow the correct escalation procedures within Incident Management.
  • Ability to navigate in Linux and perform basic commands
  • Experience with Office 365 including Teams
  • Take Helpdesk calls from retailers to troubleshoot issues and document accordingly

Qualifications

  • Previous experience in a related field is preferred.
  • Must be able to work 12-hour shifts, holidays, weekends, and night shifts.
  • Ability to follow checklists and procedures.
  • Exhibits professional and customer-appropriate communications (written and verbal).

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-BK1

Job Tags

Holiday work, Shift work, Night shift, Weekend work,

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