Job Description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Clinical Services Facilitator II (CSF II) functions primarily as a department liaison to the patient care units, referring physician office and/or clinics to facilitate patient scheduling. The Clinical Service Facilitator will be looked to as a lead in the IR area and a go-to person as needed and required. As appropriate, consults with section leadership, Physicians, technologists, anesthesia staff, nursing, business services staff and schedulers to coordinate appointments for procedures and related tasks to achieve timely and efficient patient care. The CSF II is responsible for accurately aligning activities and making sound decisions related to sequencing of complex procedures in coordination with physician schedules or multiple patient appointments. To that end, they are expected to escalate concerns and be competent with various computer based healthcare applications, familiar with requirements of imaging modalities, including the average length of each scan/procedure as well as patient preps and have an appropriate understanding of basic anatomy.
EEO/AA/Disability/Veteran

• 1. Ensures all tasks related to patient scheduling are completed in a timely and efficient manner
• 1.1 . Responds to clinical questions and concerns around the appointment/procedure to ensure that all exams are schedule appropriately.
• 2. Facilities smooth and timely workflow in conjunction with the section coordinator /supervisor to ensure resources are filled to capacity.
• 2.1 Uses good judgement to access current workflow, resource availability, patient availability and urgency status to schedule exam appointments with appropriate priority.
• 3. Works with manager/Coordinator to ensure all staff meet necessary requirements.
• 3.1 Promotes and maintains an effective and trusting relationship with all staff , physicians and/or patients.
• 4. Ability to take on added responsibilities as required.
• 4.1 Each CSF II will be assigned a responsibility or modality in which they will lead. This could include a specific modality, quality, training, data analysis or TBD.
• 5. Adheres to Yale New Haven Hospitals best practice standards
• 5.1 Models the beliefs and values of the organization in all decision making and interactions with colleagues, staff and patients.

EDUCATION

Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience. Medical terminology/computer course required or equivalent related experience. Business Associate degree or appropriate business experience as determined by Manager is strongly preferred.

EXPERIENCE

Minimum of five years as a Clinical Service Facilitator or equivalent position and relevant and direct clerical/scheduling experience required in an outpatient environment. Prior computer usage required with experience in an imaging department preferred.

LICENSURE

N/A

SPECIAL SKILLS

Demonstrated advanced communication and interpersonal skills. Demonstrate ability and commitment to work within a multidisciplinary team environment. Knowledge of continuous improvement process and the ability to initiate coordinate and evaluate quality improvement within the department. Ability to work in a fast -paced changing environment. Prior customer service coordination or clinical experience necessary. Ability to remain calm and professional in high stress situations.

PHYSICAL DEMAND

Ability to lift 25 pounds to assist with supplies etc.

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