Job Description
General Summary: The
Client Success Manager is responsible for the success, satisfaction, and sales lifecycle as it pertains to our current customer base in Northern Arizona. The CSM role requires a basic understanding of technology including firewalls, switches, wireless access points, and Office 365. This position farms active customers to look for opportunities to sell products and services by developing a thorough understanding of their business needs. This position focuses on communication, building and maintaining relationships.
**** Must be local or willing to relocate to Flagstaff, AZ to be considered for this opportunity **** Position Responsibilities: - Maintain a healthy professional working relationship with the client set.
- Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
- Cross-selling services and solutions to existing accounts.
- Understand clients technology landscape at a high level.
- Qualify new sales opportunities for current customers.
- Receive requests for service and product details from customers and provide timely responses.
- Conduct onsite or online presentations that showcase the services and products of the company to active customers.
- Work with management to develop proposals, quotes and respond to RFP/RFI documents.
- Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
- Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
- Maintain in-depth product knowledge of the service offerings of the company.
- Achieve and maintain a positive rapport with prospects and work to give them the best possible service
Additional Duties and Responsibilities: - Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
- Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses as they occur.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications: - Demonstrated level of success in the development of client relationships.
- A basic understanding of small business technology including modems, firewalls, switches, and wireless access points.
- Sales experience with selling relevant services and products.
- Possess a track record of managing the customer commitment, negotiation, and closing of the sales process.
- Enjoy working with customers and external audiences.
- High energy and drive with good negotiation skills.
- Proficient with general office applications.
- Strong organizational, presentation, and customer service skills.
- Skill in preparing written communications and materials.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Typing skills to ensure quick and accurate data entry.
- Self-motivated with the ability to work in a fast-moving environment.
Job Tags
Full time, Local area, Relocation,