Job Description

Responsibilities

We are hiring a Change and Release Manager at Lackland AFB.

What you'll do:

Execute change management activities against the established solutions for internal and external change control functions on a largescale cyber program.   

• Work closely with engineers, testers, trainers and government agency personnel to perform change management and release planning activities in support of the deployment of IT solutions
• Supports Peraton's IT Change Management Process
• Educates users, monitors compliance to, and continually assesses and improves enterprise-wide Change Management process, considering internal and external audit requirements
• Services as central point of contact for all changes that impact Operations; produces up-to-date change schedules for large and varying Peraton audience
• Offers recommendations on changes pending authorization – as appropriate, approve, modify or reject
• Assists in the resolution of scheduling conflicts
• Chairs the Change Advisory Board (CAB) process, provides reports for CAB review
• Monitors metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Change Management
• Production of statistics and reports to demonstrate performance of the Change Management process
• Works with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved based on lessons learned
• Suggests comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success.
• Work with the Metrics team to deliver reporting metrics to drive continuous improvement
• Manages relationships with other process management teams to provide a consistent delivery framework
• Work with the requirements, documentation, and training teams so process improvements are implemented, documented, and users are trained in their use.
• Evangelizes the virtues of IT process management and create a collaborative environment
• Enhances knowledge of the field through participation in professional organizations and self-study

Qualifications

8 years with BS/BA, 6 years with MS/MA, 3 years w/PhD. In lieu of degree, 12 years of applicable expeirence will be acceptable. 

What you'll need:

• US Citizenship 
• Experience with IT operations and/or service management and (Change/Incident/Problem/Configuration) experience. 
• Experience using and administering ticketing and change management tools in BMC Remedy
• Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint
• Experience working with the Air Force on large enterprise projects
• Good presentation and communications skills across multiple levels of the organization, including senior management.
• Must be able to articulate messages across a variety of audiences
• Flexible working hours to accommodate diverse geographic locations
• Possess a good understanding of the IT infrastructure components (servers, network, storage, middleware/database, application software and enterprise solutions) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them.
• The candidate must have held prior role in IT Change Management and gained experiences in change risk assessments, running Change Advisory Board meetings, and the day-to-day running of IT Change Management process.

Certifications needed:

• CompTIA Security + or higher (DoD 8570 equivalent)
• ITIL V4 Foundation Certified or able to obtain after hire

Clearance needed:

• Active Top Secret clearance required

Desired Experience:

• Master’s degree in IT, Engineering or related Technology field
• Experience in IT Service Management or IT Operations
• Experience in IT Change Management (including reviewing Change Requests for authorization, facilitating CAB meetings, producing Change Management metrics and KPIs, etc.)
• Strong customer service, analytical, research, interpersonal and problem solving skills required
• High level technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle
• Experience working with multicultural teams in diverse geographic locations

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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