Job Description

What are the perks and benefits of working at Guzman y Gomez?

Cool uniform, flexible schedule, pumping music all day! Over all good vibes. Opened 2020 and survived COVID while looking after their people. Great brand to work for with good values they stand by.

What does career growth look like at Guzman y Gomez?

GYG has a large growth pipeline which we are not afraid to show. Lots of opportunities to travel & we love to promote within to reward loyalty and energy for the brand.

Position Description

The Cashier position is responsible for working across sales, fries, server and Quality Assurance positions. They may also complete prep work in the kitchen as required. Their primary responsibilities are ensuring the best guest experience at all times, in terms of guest connection, speed of service, food quality and presentation. They are also responsible for following all food safety and WH&S policies and procedures at all times.

Qualifications & Experience

• Completed (or willingness to undertake) Food Safety course
• Completed (or willingness to undertake) Basset course
• Experience in a guest service role or food preparation role (highly desirable)
• Ability to accurately perform simple mathematical tasks required for cash handling

Excellent interpersonal and communication skills

• Fluent in spoken and written English
• Personable and approachable disposition

Food safety

• Possess a basic understanding of food safety and food quality concepts

Technology skills

• Ability and willingness to learn and use point of sale (Micros and EFTPOS), loyalty systems and order management (KDS)

Guest Experience

• Maintain an enthusiastic and energetic approach to enhancing GYG’s guest experience, ensuring guests come first at all times.
• Maintain a complete knowledge of menu items and processes, basic ingredients and food procedures to provide information to guests and other crew as required.
• Promptly and accurately recall all menu items and prices, understanding of dietary requirements and conditions.
• Acknowledge, greet and engage with guests to assist them in embracing aspects of GYG’s Latin customer experience including greetings, farewell and appreciation.
• Answer and respond to phone calls politely and promptly including taking orders, responding to enquiries and addressing complaints.
• Facilitate the ordering, loyalty (GOMEX) and guest experience processes including providing recommendations of menu items and explaining loyalty systems.
• Accurate daily cash handling including complete and accurate input of customer cash and EFTPOS transactions, banking, maintaining change, till drawer counting, variance investigation and resolution, daily EFTPOS and POS settlements.
• Interact and communicate with dine-in guests through table touches and requests for feedback.
• Maintain a clean, organized and safe restaurant including but not limited to clearing and wiping tables, organizing furniture, refreshing rubbish bins, cleaning spills and ensuring toilets are clean, well-organized and stocked.
• Communicate clearly and effectively with the Restaurant Management and crew to maintain adequate food levels on the line.
• Appropriately handle all customer compliments and complaints.
• Efficient management of the salsa station food levels to ensure fresh product available at all times

Fries

• Ensure that fries are stored in the freezer immediately on arrival to the restaurant and placed in the fryer directly from the freezer to avoid thawing.
• Follow all procedures to cook and season fries correctly.
• Ensure that holding times are followed at all times to maintain fries’ quality.
• Follow batch cooking procedures in busy periods to ensure adequate fries are available at all times.

Quality Assurance/Server

• Organize all food as it arrives to ensure orders are provided to the guest together where possible while maintaining peak quality, including line items, sides, sauces, etc.
• Liaise with the line and fries to ensure that products are provided to the guest in a timely manner.
• Complete a final check on all food prior to presenting to the customer to ensure it fulfils all required quality and presentation standards.
• Present the products to the guest ensuring all packaging is closed and stickers are placed correctly.
• Clearly call order numbers and ensure that the right orders are allocated to the right guests.
• Suggest the use of the salsa station to all guests.
• Ensure that orders are promptly removed from the KDS once they have been provided to the guest; never removes orders prior to giving them to the guest.
• Follow up with delivery company on delivery orders as required.

About GYG!

GYG was founded in Sydney in 2006 by New Yorkers and childhood best friends Steven Marks and Robert Hazan. Steven and Robert had a vision to build a restaurant business that had the speed and convenience of fast food but to re-invent the fast-food category by serving high quality food fast, healthy, and fresh Mexican food! From day 1, GYG’s values have not changed; It’s all about the food; Make every guest love us; Got your back; Be Real; Got you back; It’s up to us.

GYG is committed to continually building our strong company culture and employee experience by putting pride and passion into all we do while respecting and developing our crew. From the first drive thru in 2015, to menu innovations like Breakfast, the ‘Minis' range and 100% clean, skin-on fries, to a market leading app for guests to pay & order ahead and earn loyalty points, we are on a mission to reinvent the way the masses eat fast food! Today GYG operates over 230 restaurants across Australia, Singapore, Japan and here in the United States.

We would love you to consider a career with us!

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Chicago during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

It’s All About the Food!

Make Every Guest Love Us

Be Real

Got Your Back

It’s Up to Us!

Ready to join the family? Apply now to start the conversation.

GYG was founded in Sydney in 2006 by New Yorkers and childhood best friends Steven Marks and Robert Hazan. Steven and Robert had a vision to build a restaurant business that had the speed and convenience of fast food but to re-invent the fast-food category by serving high quality food fast, healthy, and fresh Mexican food! From day 1, GYG’s values have not changed; It’s all about the food; Make every guest love us; Got your back; Be Real; Got you back; It’s up to us.
GYG is committed to continually building our strong company culture and employee experience by putting pride and passion into all we do while respecting and developing our crew. From the first drive thru in 2015, to menu innovations like Breakfast, the ‘Minis' range and 100% clean, skin-on fries, to a market leading app for guests to pay & order ahead and earn loyalty points, we are on a mission to reinvent the way the masses eat fast food! Today GYG operates over 230 restaurants across Australia, Singapore, Japan and here in the United States.
We would love you to consider a career with us!

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