Job Description

JOB ANNOUNCEMENT

Job Title: Birthday Associate

Classification: Casual Part Time

Compensation: $16.25 per hour

About The Children's Museum of Pittsburgh:

The Children's Museum of Pittsburgh provides innovative and inclusive museum experiences that inspi re kindness, joy, creativity and curiosity for all learners. We forge connections with artists, community partners and neighbors to work on behalf of children, youth and families. We have a vision to transform education. We believe people of all ages can benefit from different types of learning experiences.

Position Summary:

***This is a union position

Responsible for assisting the Events Operation Manager and Senior Birthday Associate in coordinating and facilitating CMP hosted Birthday Parties and ensuring the effective operation of the overall program. The primary responsibility of the position is setup and tear down the party rooms, assist clients and guests throughout the party, facilitate and execute activities, and finalize sales.

Essential Job Duties:

• Assist the Sr. Birthday Associate in the overseeing of Birthday client reservations
• Secondary point of contact for Birthday Party inquiries and bookings.
• Monitor each party to ensure it stays on schedule
• Primary coverage for Sr Birthday Associate when dictated by schedule.
• Onsite presence during birthday parties.
• Opening and closing the party rooms to ensure the party space is safe, clean, and enjoyable to visit.
• Assist in managing reservations between the museum and birthday clients.
• Ensures proper care, movement and storage of all equipment and supplies.
• Inspects equipment and supplies for damage and inventory after use, communicates restocking needs with Sr. Birthday Associate.
• Ensures that activities in the party spaces are appropriately organized and prepared for the next client or internal use of space (e.g. camps and alternative rentals).
• Provide knowledgeable, in the moment solutions to challenges that may arise relating to clients' needs.
• Provides the highest level of service to the clients.
• Ability to gauge guests' needs and accommodate accordingly.
• Assist in implementation and execution of activities for the party guests.
• Maintain a clean and organized work environment, including both public and private spaces.
• Follows appropriate safety and security procedures and uses equipment and materials properly.
• Ensure museum and grounds are returned to pre-party condition
• Ensure Birthday clients have fulfilled contractual obligations, including receipt of final payment.

Additional Responsibilities:

• Assist admissions and the museum store as needed.
• Assist with execution of Event Rentals as needed.
• Understand, follow and enforce Museum policies and procedures.
• Ability to support and facilitate emergency procedures (i.e. fire evacuation, accident reporting).
• Follows appropriate safety and security procedures and uses equipment and materials properly.
• Flexibility and willingness to cross train in multiple departments.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time based on business needs and in support of the mission of Children's Museum of Pittsburgh.

Job Qualifications :

Education:

• High School degree or equivalent.

Experience:

• Personal or professional experience working with children in the hospitality industry is preferred.

Skills:

• Organized and Self-Motivated. Outgoing personality.
• Demonstrate the ability to think objectively and make a quick decision in the best interest of the facility and the client.
• Strong sense of time management to effectively maximize productivity and timeline.
• Problem solving skills.
• Excellent customer service skills.
• Flexible mindset, enjoys problem solving.
• Basic awareness and understanding of sales agreements.
• Basic understanding of cash handling and PCI compliance.

Physical Requirements & Equipment Usage:

• Moves about the museum floor on a regular, consistent basis to set-up parties, monitor parties, supervise staff, and breakdown parties.
• Must be able to lift up to 20lbs regularly and up to 60lbs with assistance. Preparation and set up requires an increased level of physical abilities and can be strenuous at times.

The physical demands and work environment characteristics are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment, Hours of Work, and Travel Requirements:

• Required to work weekends.
• Occasionally work evenings and extended hours.

• Ability to work on as needed bases. Availability required 1 month in advance.

• Ability to work outdoors and under moderate to unfavorable weather conditions.

• Ability to work in a fast-paced public facing environment.

• Demonstrate the ability to think objectively and make a quick decision in the best interest of the facility and the client.

• Duties will be performed in a museum environment, which includes interaction with the public and exposure to children and families.

Clearances:

• FBI fingerprint results, PA Child Abuse Certificate (Act 33) and PA State Criminal Record Check (Act 34) are required.

If you are interested in applying for this position, please complete our online application found at:

Our Employees are aware of this ad.

The Children's Museum of Pittsburgh provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex (including pregnancy), sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran or military status, or any other characteristic or trait protected by local, state, or federal law.

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