Bilingual Communicator Job at InfoSense, LLC, Puerto Rico

UXcrNmx4WWRIY1ZxbVA3RVFUb3h6NGNKYlE9PQ==
  • InfoSense, LLC
  • Puerto Rico

Job Description

Bilingual Communicator Location Mayagüez, PR :

Job Title: Bilingual CommunicatorDepartment: Workspace OperationsReports To: Workspace DirectorFLSA Status: Non-Exempt/ HourlySupervise the work of others: No

Position Summary:Under the direction of workspace management, a Communicator handles inbound and outbound telephone calls and related responsibilities that could involve raising funds/donations, sales, suggestive selling/upgrades, customer service, donor/volunteer recruitment, or addressing customer service issues.

Duties and Responsibilities:This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.

  • Initiates interactive conversations with customers, donors, and others, by phone, chat or email (if applicable); to raise funds, sell products and services, recruit volunteers or address/resolve customer service issues
  • Provides professional and pleasant customer experience on behalf of InfoSense, clients as per client mandated contracts and expectations through the following actions: o Initiates/greets/opens dialogue with customer/donor o Follows client scripting or call flow procedures o Acknowledges objections and attempts to overcome them o Provides product and service features (if applicable), upsells products, memberships, services o Updates relevant information in InfoSense or client electronic systems to ensure records are accurate and complete
  • Complies with Employee Telephone Conduct Agreement and other InfoSense and/or client policies, best practices, protocols/procedures and The Hourly Employee Handbook

Minimum Qualifications:

  • Must have High school diploma or general education degree (GED); preferred one to two years related experience and/or training
  • Ability to learn, retain, and apply training materials presented in class and through continuing education.
  • Ability to listen, read, speak, verbally communicate
  • Ability to proficiently communicate using written means/ basic computer skills
  • Must meet and utilize all current technical requirements and equipment needs

Essential Knowledge, Skills and Abilities: Critical features of this job are described below. A CustomerService Specialist must have the ability to:

  • Must effectively communicate with others using both verbal and written means (email, chat)
  • Must be able to listen, read and speak, verbally communicate for hours at a time
  • Perform basic computer functions-mouse manipulation, typing, etc.
  • Present information effectively in one-on-one conversation
  • Read, analyze, and interpret written material as it appears on your computer screen
  • Respond appropriately and professionally to feedback
  • Respond effectively to questions from Virtual Communicators, peers, supervisors, managers, clients, customers, and other employees of the organization
  • Use equipment such as, but not limited to: headsets, telephones, computers and other office equipment (as needed);
  • Use Microsoft Office 365 and related products.
  • Work independently
  • Work in a fast-paced environment.
  • Must be able to work virtually (work at home) and/or brick and mortar location (if applicable).

**Reasonable accommodations may be made to enable persons with disabilities, under the ADA, to perform essential job functions.

Special/ Additional Requirements: Persons in this position may be required to pass a drug and alcohol, credit, and/or criminal background check. Employees must be able to work five (5) days per week, including dayshift, mid-shift and night shift (this schedule may vary based on start and end times).Weekend hours may also be required.

To Apply you can also follow the link below

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off
  • Work from home

Shift:

  • 10 hour shift
  • 8 hour shift
  • Night shift

Location:

  • Mayagüez, PR 00680 (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Shift work, Day shift,

Similar Jobs

Green Power Energy

Solar PV Designer Job at Green Power Energy

 ...The Solar PV Designer will join our Operations Department at our Annandale, NJ headquarters. The Designer will take the results of the Solar Site Survey from the field and create an optimal solar system for our customers. The Designer will get to work with our customers... 

Pharm Table

Dishwasher Job at Pharm Table

 ...looking forward to hearing from you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase . Free employee... 

JPMorgan Chase & Co.

U.S. Private Bank - Investment Professional - Analyst Job at JPMorgan Chase & Co.

 ...from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As an Investment Professional you will provide integral daily support to Investors in managing client relationships. Additionally, you will... 

Anthropic

Economist Job at Anthropic

 ...displacement Industry-specific disruption and adaptation Build and maintain relationships with academic institutions, policy think tanks, and other research partners Work cross-functionally with technical teams to improve our measurement infrastructure and data... 

P & J CARRIERS INC

CDL OWNER-OPERATOR - Dry Van Job at P & J CARRIERS INC

 ...CDL A Owner Operator Position Dry Van Why Us? ~8% under our authority ~ Affordable cargo insurance ~ Fuel Card Program...  ...rate of around $2.4 per mile Requirements Semi Truck with or w/out trailer Year 2008 and up Our Offer ~...