Job Description

Location: San Francisco, CA

Department: Air Freight Operations

Position Overview:

As an Air Export Manager you will be responsible for overseeing and managing the end-to-end air export operations for a global freight forwarding company. This role ensures seamless coordination of shipments, compliance with international regulations, and the delivery of exceptional customer service. You will lead a team of professionals, work closely with carriers, shippers, and customs authorities, and contribute to the company's operational excellence and profitability.

Key Responsibilities:

1. Operational Oversight:

• Manage the entire air export process, including booking, documentation, customs clearance, and shipment tracking.
• Ensure compliance with international trade regulations, customs requirements, and company policies.
• Collaborate with airlines, freight handlers, and other service providers to ensure timely delivery of shipments.
• Resolve operational issues, such as delays, damages, or documentation discrepancies, with a focus on minimizing disruptions.

2. Team Leadership and Development:

• Supervise and mentor a team of air export coordinators and specialists.
• Provide training and guidance on industry best practices, company procedures, and regulatory compliance.
• Set performance goals, conduct regular evaluations, and foster a culture of continuous improvement.

3. Customer Relationship Management:

• Act as the primary point of contact for key clients, addressing inquiries and resolving issues promptly.
• Build and maintain strong relationships with customers, ensuring satisfaction and repeat business.
• Prepare and present performance reports to clients, highlighting shipment status and key metrics.

4. Financial and Budgetary Management:

• Monitor and control operational costs, ensuring profitability of air export services.
• Negotiate rates with carriers and service providers to optimize margins.
• Assist in budgeting and forecasting activities for the air export department.

5. Process Improvement and Compliance:

• Identify opportunities to streamline processes and improve efficiency in air export operations.
• Stay updated on industry trends, regulatory changes, and technology advancements to ensure compliance and competitiveness.
• Maintain accurate records of shipments, invoices, and related documentation for audit and reporting purposes.

Qualifications:

Education & Experience:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
• Minimum of 5-7 years of experience in air export operations within the freight forwarding industry, with at least 2 years in a managerial role.

Skills & Competencies:

• Strong knowledge of air export processes, incoterms, and international trade regulations.
• Proficiency in freight management software, such as CargoWise, SAP, or similar systems.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and manage multiple priorities effectively.

Other Requirements:

• Fluency in English; additional languages are a plus.
• Ability to travel occasionally as required.
• Valid certifications in Dangerous Goods Handling (IATA) and/or Export Compliance (preferred).

Key Performance Indicators (KPIs):

• On-time shipment performance and customer satisfaction ratings.
• Operational cost management and profitability metrics.
• Team productivity and staff retention rates.
• Compliance with regulatory and company standards.

What We Offer:

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career growth and professional development.
• A collaborative and dynamic work environment within a global network.

This role is ideal for an experienced professional with a passion for air freight operations and a proven ability to lead teams and deliver exceptional service in a fast-paced, global environment.

To Apply:

Send your resume and apply via this post!

Email: [email protected]

Call: 347-763-9884

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